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Independent. Experienced.
Forward-Thinking.

At BCW, we blend industry expertise with a personalised, client-first approach. By understanding your goals, we deliver tailored solutions that create real value. We go beyond compliance and maintenance—reducing risk, improving efficiency, and helping you unlock your property’s full potential.

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Why BCW Consultancy?

Because we are:

Your Problem Solver, Solution Finder and Strategic Partner.

Experienced professionals

Our team brings extensive industry knowledge and hands-on experience, ensuring your property is managed with expertise and precision.

Our mission is simple:

To provide you expert property consultancy advise and management services to protect and enhance value of your assets.

Client-focused approach

We prioritise understanding your needs and delivering personalised solutions that align with your business goals.

Traditional Values. Modern Solutions. Always Personal.

No matter the size of your business, we take the same friendly, pragmatic approach to finding the right solution. Thinking outside the box is our strength—ensuring all options are considered to create something truly bespoke.

We’re also passionate about using our professionalism and experience to inspire the next generation and help shape a better-built environment for the future.

At BCW Consultancy, we deliver high-quality, independent advice with a client-focused mindset. Every property we manage is optimised for efficiency, compliance, and long-term success.

Our Vision

We see a future where property management plays a vital role in driving sustainable growth, innovation, and long-term success. At BCW, we’re leading that future—providing proactive, strategic services that benefit landlords, occupiers, and investors alike.

Forward-thinking solutions

We embrace change, using innovation and insight to enhance property performance and secure long-term value.

Sustainability & growth

We support a more resilient, future-ready built environment through smarter, more sustainable property practices.

Future Generation

Collaboration with other organisations and schools to create a better living and working environment for our future generations.

Our Values

Our values define how we work—with clients, partners, and each other. Integrity, collaboration, and excellence guide every decision we make and every service we deliver.

Integrity & trust

We act with transparency and honesty, providing independent advice that puts your interests first.

Bespoke solutions

Every property is different. That’s why we build bespoke strategies aligned to your specific objectives, not off-the-shelf packages.

Traditional Values

We are passionate about using our professionalism and experience to inspire the next generation and help shape a better-built environment for the future.

Meet the team

Get to know our team of property professionals who bring expertise, dedication, and a passion for exceptional property management.

Betsy Wong (FRCIS)
Betsy Wong (FRCIS)
Director

Over 25 years’ experience in the commercial property industry, specialising in property and asset management along with other general practices such as lease consultancy and service charges.

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Betsy also specialises and help clients in setting up new teams, restructuring existing teams and managing major change projects. Betsy has also helped clients to prepare strategic plans for business growth, cost minimisation and compliance.

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Betsy also volunteers with RICS and other voluntary organisations to inspire next generations in career options.

Hollie Cartwright
Hollie Cartwright
Business Operations Manager

Hollie joins our team with over 15 years of experience in the property industry.  While majority of her career has been spent as a Residential Lettings Manager, Hollie has a wealth of transferable skills and experience from minimising void periods and securing new tenant to day to day management and providing professional support for landlords in growing their portfolio.

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Hollie understands the importance of choosing the correct property manager for your portfolio and strives to provide exceptional customer service, tailored solutions and professional advice to ensure your property investments are working for you and performing at their best.

Carla Hyde
Carla Hyde
Property Manager

Carla brings with her 19 years’ experience property management.

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Throughout her career, she has managed a diverse range of property portfolios and has extensive experience in all aspects of day-to-day property management, including tenant liaison, contractor management, service charge administration, maintenance coordination and health and safety compliance.

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Carla takes a practical and proactive approach to property management and is committed to providing a high standard of service to clients and occupiers. Her knowledge and experience make her a valued member of the BCW Consultancy team.

Lisa Pillans
Lisa Pillans
Finance Controller

Lisa Pillans joins BCW Consultancy as our Corporate Finance Controller, bringing a wealth of experience in financial management, corporate governance, and business operations gained from working within international organisations. She is responsible for overseeing corporate finance, financial controls, reporting, and supporting strategic business decisions within a growing organisation.
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With a strong background in accounting, financial compliance, budgeting, forecasting and process improvement, Lisa is passionate about building robust financial systems that enable businesses to grow with confidence. She has a meticulous eye for detail and a collaborative approach, ensuring that finance supports operational excellence and informed decision-making across the business.
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At BCW, Lisa oversees the company’s financial management, reporting, compliance and internal controls, while helping to strengthen our corporate governance and support the continued growth of the business. Her commercial mindset and commitment to high standards make her a valuable addition to the BCW leadership team.

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Nigel Rand (MRICS)
Nigel Rand (MRICS)
Consultant

Nigel has over 35 years’ of experience advising clients in respect of a range of commercial property sectors on a nationwide basis from convenience stores, supermarkets, trade counter and warehouse properties through to offices and restaurants.

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Nigel’s specialism is providing lease consultancy advice in respect of rent reviews, lease renewals and lease restructuring, together with acquisitions for both landlord and occupier clientsts.

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Fay Lewin (MRICS)
Fay Lewin (MRICS)
Consultant

Fay is a Chartered Surveyor specializing in landlord and tenant, with over 20 years’ in the industry and demonstrable experience in all key legal, asset management and property functions.

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Worked with low and high value assets and trophy buildings, as well as high-volume business operations (portfolio of circa. 5000 properties). Managed a range of commercial, industrial, and residential properties in the City, West End and across England. Managed a cross-functional team (L&T, lease breach, dilapidation, service charges).

Nick Ellington
Nick Ellington
Service Charge Accountant

Nick Ellington brings a systems-led approach to financial management and reporting. He works closely with our property management and consultancy teams to ensure service charge accounts are accurate, transparent and provide clients with the financial clarity they need to make informed decisions.

By combining technical accounting knowledge with practical financial controls, Nick helps deliver:

  • Accurate and reliable service charge accounting
  • Clear financial reporting and reconciliation
  • Improved visibility of expenditure and budgets
  • Strong financial controls and compliance
  • Greater confidence in service charge decision-making
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Nick is passionate about helping clients turn complex financial data into meaningful information. His structured approach supports BCW’s commitment to delivering transparency, accountability and exceptional service across every property we manage.

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Let’s talk about your property needs.

Whether you need strategic advice, hands-on management, or expert lease support, BCW Consultancy is here to help. Contact us today to discuss how we can add value to your portfolio.

Contact us
bw@bcwconsultancy.co.uk
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